FAQ's

1What is UTI Buddy?

UTI Buddy is a Mobile App which enables you to perform a host of actions such as transact in your customer’s folio, view your account and customer’s portfolio and so on. This app is available to all IFAs with customers who are individual investors, either resident or non-resident with registered mobile number in India and holding folio in single or either or survivor basis.

2What are the eligibility requirements to use this app?

You have to be a KYD complied, UTI empanelled IFA with a valid ARN. Once you download the app from the App store / Google Play store, open the app. You have to key in your 5 digit ARN code and 6 digit pin code. Once you enter the details, you can login and start using the app.

3Are there any particular set of investors for whom I cannot initiate transactions through UTI Buddy App?

Yes. You cannot initiate transactions using the UTI Buddy App for the following investors –

  • Minors
  • Non-individual investors
  • Folios which have joint holding
  • Non KYC compliant investors.
4What are the various transactions that I can do for my client through UTI Buddy?

You can initiate the following transactions in your customer’s portfolio:

  • Make fresh lump sum investments
  • Start new SIPs
  • Redeem investments
  • Switch investments from one scheme to another scheme.
5Does my customer have to fulfill any requirements to be a part of this process?

Yes. To perform these transactions on behalf your customer, your customer has to be KYC complied and complete the mandate registration process called UTI SMaRT (Single Mandate Registration and Transaction) – the mandate form defining the maximum limit of amount that may be debited in a single transaction. This mandate will be submitted to the investor’s bank and once this is approved, you can perform the above 4 transactions in your customer’s portfolio.

6Within how many days after submission of UTI SMART Form can a transaction be initiated for Purchase / SIP?

You can initiate the transaction only after the mandate form has been registered with the bank which may take 15-30 days. To view the status, please follow the below steps:

  1. Click on Track Registration
  2. 3 lists will appear – In Progress (for mandates yet to be confirmed by the bank), Completed (for successful registrations) and Rejected (for mandates rejected by the bank).
  3. Click on In Progress
  4. This tab will display the list of customers whose registration is still in progress.
  5. Click on a customer’s folio and you can view the status of the mandate.
  6. Similarly, you can view the status of other customers by clicking on the respective status tabs.
7What is a mandate form?

The mandate form is a document which an investor can submit enabling you to transact in their folio without the requirement of providing multiple cheques for each investment. The investor has to provide a confirmation for any transaction you initiate in their folio in terms of sending a text message from their registered mobile number to UTI’s number (XXXXXXXXXX).

8What are the required fields in the mandate form?

All the fields are compulsory. In case of any clarification, you may contact your UFC or our customer service support between 10 am – 10 pm from Monday to Saturday.

9Can I start transacting for a new Investor without any folio using UTI Buddy?

Yes. If you want to enroll a new investor, he/she should be KYC compliant. But, your customer should create a new folio with any scheme and has to submit the mandate form along with the other documents required to open a new folio. In case, your investor has not chosen a particular scheme, the default scheme application form that has to submitted along with the mandate form shall be UTI Balanced Fund scheme.

10What do I have to do if I want to onboard a customer to this app?

To enable transactions in your customer’s account using the UTI Buddy app, firstly, the mandate form has to be submitted. This registration will depend on NACH and ECS modalities. If your customer’s bank is participating in the NACH system, the mandate will be registered through the NACH system within 10 to 12 days, else one time registration will take up to 30 days.

11To which account will the redemption amount be credited in a folio?

Bank account details provided in the Mandate form by your customer will be used for additional purchase and/or for investment through SIP. However, all redemption payments will be made to the registered primary bank account in the folio only.

12Can my client register multiple banks / bank accounts for this facility in the same folio?

No. Your client can register only one mandate per folio per bank per IFA. If your investor wishes to transact through different IFAs and through any of the 1st holders bank account (out of multiple bank accounts registered in the folio), your investor can do so by filling up separate Forms.

13What if my customer wants to cancel the mandate or register a change in bank?

A new mandate i.e. new “UTI SMaRT Form” should be submitted with appropriate tick under section - Change / Cancellation as the case maybe. Changed bank details shall super cede the original mandate submitted by you in the folio.

14Is there any upper or lower limit for transacting through the UTI Buddy facility?

No. The limit in the UTI SMaRT form is the maximum limit per transaction in your customer’s folio through any mode.

15Can I initiate a transaction in my customer’s folio in any scheme(s)?

No. All open ended schemes will be available for transaction except, UTI CCP, UTI RBPF, UTI ULIP and UTI CRTS.

16What is the applicable NAV for transactions initiated through UTI Buddy facility?

The date and time of receipt of confirmation SMS received from the investor’s registered mobile number, will determine the date of acceptance of the transactions. For UTI Liquid Cash Plan and UTI MMF – any amount: For the investment amount received in UTI’s designated collection account till 2 PM., previous day NAV will be applicable.b) All schemes other than UTI Liquid Cash Plan and UTIMMF - amount upto Rs.2 lakh: NAV will be applicable as per the date and time of receipt of confirmation SMS from the investor.c) All schemes other than Liquid and MMF - amount Rs.2 lakh and above: NAV will be applicable as per the date and time of receipt of investment amount in UTI’s designated collection account.

17Are there any transactions which I cannot carry out using the UTI Buddy App?

Yes. Non-commercial transactions such as change of address, change of bank, updation of email ID, mobile number, etc are not allowed through UTI Buddy.

18What is the significance of Mobile and Email ID on the form?

The Mobile Number and Email address provided in the registration form shall super cede the existing email and mobile number details given in the original application form.

19Is there a minimum amount that is prescribed for all scheme(s) while initiating transactions through UTI Buddy?

Scheme’s minimum amount requirements prescribed in the respective scheme /plan / option will be applicable for Purchase / Redemption / Switch.

20What are the facilities available for me through UTI Buddy?

In addition to initiating different transactions, the UTI Buddy App also has the following functionalities:-

  • View your Commission structure/statement
  • View your account details
  • Stay updated with latest notifications
  • Regular market feed
  • Get customer service support
  • View your UTI Summit reward points
  • Latest information on Funds, NAVs and NFOs
21I have not registered with UTI Buddy yet. How do I sign up?

You can register with UTI Buddy by following the below steps –

  1. Once you download the app, open the app.
  2. Click on Sign up.
  3. Enter your 5 digit ARN and your PAN number in the respective fields.
  4. Click on Generate OTP.
  5. A code will be sent to your registered mobile number.
  6. In your UTI Buddy app, click on ‘I already have an OTP’.
  7. Enter the OTP received in your registered mobile number.
  8. Once you enter the code, the app will generate a 6 digit code and this will be your new passcode.
  9. To login with your new passcode, go to the login page by clicking on the Home icon on the top right of the screen.
  10. Enter your ARN and new passcode in the login page and click on Sign in. You will be directed to your Home Page.
22What is the login page?

Login page is the first page when you open the UTI Buddy App. In this page, you can enter your ARN code and passcode to start using the app.

23How do I login to my account?

Once you have opened the app, the login page appears. In the login page, enter your 5 digit ARN code and 6 digit passcode in the respective fields and click on Sign in. You will be directed to the Home page of your account.

24How do I log out of my account?

To log out of your account, follow the below steps -

  1. Click on the Menu bar icon on the top left corner of the Home page.
  2. Click on your name. An option will pop up to log out of your account. Click on Logout button.
  3. You will be logged out of your account. In order to login in to your account again, refer to the process for – ‘How do I login to my account?’
25How do I reset my passcode if I forget my old passcode?

In case you do not remember your passcode, you can create a new passcode. To create a new passcode, go to the login page and click on ‘Forgot Passcode?’

  1. ....
  2. A code will be sent to your registered mobile number.
  3. In your UTI Buddy app, click on ‘I already have an OTP’.
  4. Enter the OTP received in your registered mobile number.
  5. Once you enter the code, the app will generate a 6 digit code and this will be your new passcode.
  6. To login with your new passcode, go to the login page by clicking on the Home icon on the top right of the screen.
  7. Enter your ARN and new passcode in the login page and click on Sign in. You will be directed to your Home Page.
26What is the Home Screen?

Home screen is the opening page of the UTI Buddy app once you login to your account. In this page, you can view all the options available to you to transact, view your folio and more.

27How do I navigate between different screens?

To navigate between different screens and view all the options available to you, follow the below steps –

  1. Click on the Home icon on the top right corner on any page.
  2. Click on the Menu bar icon on the left top corner of the Home page.
  3. You will see a list of options and you can choose which screen you want to navigate to.
28What are the steps to initiate a purchase in my customer’s folio?

You can initiate a purchase in your customer’s folio by following the below steps –

  1. Click on Transact icon in the Home page.
  2. Click on Recommend funds.
  3. In the Recommend funds screen, choose the asset type, key in the scheme name and choose the plan and option.
  4. Once these details have been entered, choose add investors at the bottom of the screen.
  5. Enter the name or folio number of the investor in the search bar you wish to add and click on that investor.
  6. Enter the amount in the Enter Amount field (amount should not exceed the amount in the mandate form). Click on recommend.
  7. The page will automatically be redirected to the screen with the list of investors. If you wish to add more investors, follow the same process (from steps d to f).
29How do I transact for my customer using UTI Buddy?

Once you initiate a transaction in your customer’s portfolio, he/she will receive an OTP in his registered mobile number. He has to send this OTP to the registered number of UTI (XXXXXXXXXX) and the transaction will be processed. Your customer need not submit a cheque/DD for every transaction initiated in his folio once this mandate has been submitted to the bank.

30When will the transaction initiated be processed in the customer’s folio?

Once you recommend a fund to your investor, he/she will receive an OTP code on his/her registered mobile number with UTI. After your customer sends the OTP to the registered UTI number, the transaction will be processed subject to the time by which the message is received from the customer, the scheme and the amount.

31What if my customer does not get the OTP?

Please contact customer care support who will be able to assist you between10 am – 10 pm from Monday to Saturday.

32Can I check if my customer has confirmed the transaction I initiated in his/her folio?

Yes. To view this, you can follow the below steps –

  1. Click on Transact on the Home Page or click on Transact field after choosing the Menu bar icon on the top left corner of the home page.
  2. Click on pending confirmation.
  3. You will get a list of customers’ folios where you have initiated a transaction. The status will be displayed alongside the folio.
33Is there any vailidity for the OTP?

Yes. The OTP will be valid till 23:59:59 on the day when the transaction was initiated.

34How can I create a new SIP Mandate or Switch or Redemption?

Currently, these transactions are not available in the app. However, these will be available to enhance your experience in a short span of time.

35Can I view the commission that I have earned?

  1. Click on Commission icon on Home page or the Commission option in the Menu bar.
  2. Click on commission statement.
  3. Choose the month for which you want to view the commission earned.
  4. In the next page, you can view the statement. If you want the statement in your email, click on Email Commission Statement at the bottom of the screen and the statement will be sent to your registered email ID.
36Is it possible to view the commission structure for a particular scheme?

Yes. In order to view the commission structure for a particular scheme, you can follow the below steps –

  1. Click on Commission icon on Home page or the Commission option in the Menu bar.
  2. Click on Commission structure.
  3. Choose the asset type and enter the scheme name in the next field.
  4. Choose the quarter for which you would like to view the statement for – Current or Previous and click on Submit.
  5. In the next page, you can view all the commission details for the scheme.

In case you want to check if there is a special commission structure for any schemes, you can follow the below steps –

  1. Click on Commission icon on Home page or the Commission option in the Menu bar.
  2. Click on Special Commission structure.
  3. In the next page, you can view the special commissions for the available schemes.
37How do I view my account details?

To view your account details –

  1. Go to My Account on the Home screen.
  2. A list of options are available – Your last 20 transactions, Portfolio summary, Customer portfolio and My Profile.
  3. To view your last 20 transactions, click on ‘Your last 20 transactions’. Click on any transaction to view the transaction type, transaction date, scheme and amount. If you want an email statement of this list, click on Email at the bottom of the screen and you will receive this list in your registered e-mail address.
  4. To view your portfolio summary, click on ‘Portfolio Summary’ to view the total number of folios, total AUM and the split by asset class.
  5. Click on My profile to view your details – Name, ARN, Mobile No, Email ID and EUIN.
  6. To view your customer’s details, click on ‘Customer Portfolio’.
38How do I view my Customer’s portfolio?

To view your Customer’s portfolio –

  1. Click on My Account in the Home screen.
  2. Click on Customer Portfolio.
  3. A search bar will appear. You can enter the customer’s folio number or PAN Number.
  4. Once you enter the folio number or PAN Number, click on the Search button icon next to the search bar. If you key in the PAN number, you can view the list of multiple folios tagged to the same PAN no. If you key in the folio number, the customer’s single folio will appear on the screen.
  5. The name and the folio number will appear below the search bar. Click on ‘Tap here to View portfolio’ at the bottom of the screen.
  6. You can view the amount invested, total current value and the last purchase transaction in your customer’s folio. In case you want to view this as a statement, click on Email at the bottom of the screen and the statement will be sent to your registered email ID.
39How do I view the NAV for different schemes in UTI?

To view the NAVs for different schemes, you can follow the below steps –

  1. Click on Stay informed icon in the Home page or click on Stay informed option after choosing the menu bar icon in the left top corner on the home page.
  2. Click on NAV.
  3. In the next screen, choose the asset type, key in the scheme name and choose the plan.
  4. If you want to view the current NAV, click on View Current NAV. If you want to view the NAV for a particular date, then click on View NAV as on, choose the date for which you want to view the NAV and click on Done. In case you want a statement of the historical NAV prices, click on Email NAV History, choose the date range for which you require the NAV and click on Done. The statement will be sent to your registered email account.
40What information can I find in Stay Informed?

Stay informed helps you to view the latest Videos, NAVs, Fund Watch, NFO Updates and contests & Competitions updated by UTI.

41How can I check if I have received any messages?

The notification icon is available on the top right corner of your homepage. Alternatively, it is also available in the Menu bar icon. Click on notifications and you can see the two types of notifications – business and message.

42Where can I find the financial calculator?

Currently, this feature is not available.

43The app crashed while I was using it. I am not able open the app again. What do I do?

Please delete the app and download it again from Google Play store / App store. If you are still not able to open the app, please call our customer service support between 10 am – 10 pm from Monday to Saturday

44How do I contact customer care if I am not able to execute a function?

Click on ‘Get Support’ at the bottom right corner or click on ‘Get Support’ after choosing the Menu bar icon on the Home page. You will get 2 options – FAQs and Call UTI. You can choose to either read through the FAQs which have been designed to address all your queries. Alternatively, you may choose to call our customer care support between 10 am – 10 pm from Monday to Saturday for any clarification.

45Is there any document the existing UTI MF investor is supposed to give alongwith UTI Smart Form?

The investor is required to give cancelled cheque leaf of the account he wishes to debit.

46Can the first time investor to UTI MF register using UTI Smart Form?

The new investor can register using UTI Smart Form if he is KRA KYC complied. In case if he is not KRA KYC complied, he may have to invest in any of the scheme alongwith the submitting the UTI Smart Form.

47What are the documents to be submitted by the first time investor to UTI MF who is not KRA KYC complied?

The documents to be submitted by such investor would be:

  1. Scheme application form in which he wishes to invest
  2. Cheque for the investment amount
  3. Copy of cheque leaf of the payment bank account where he wished to receive redemption and dividend payment, if it is different from the bank account used for making investment.
  4. KYC application form (Photo to be affixed and Pan Card copy and Address proof to be enclosed)
  5. UTI Smart Form
  6. copy of cheque leaf of the debit bank account as stated in the UTI Smart Form, if it is different from the bank account used for making investment.
48Are all the holders under the folio for which UTI Smart Form is being submitted have to be KYC complied?

Yes all the holders under the folio have to be KRA KYC complied.